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IT services refers to the application of business and technical expertise to enable organizations in the
creation, management and optimization of or access to information and business processes.
The IT services market can be segmented by the type of skills that are employed to deliver the service (design, build, run).
There are also different categories of service:
- Business process services
- Application services
- Infrastructure services.
If these services are outsourced, they are referred to as business process outsourcing (BPO),
applications outsourcing (AO) and infrastructure outsourcing.
IT Service Management is a general term that describes a strategic approach for designing, delivering, managing and improving the way information technology (IT) is used within an organization. The goal of every IT Service Management framework is to ensure that the right processes, people and technology are in place so that the organization can meet its business goals.